Customer Service Representative

4 weeks ago


Jamaica, New York, United States Aimbridge Hospitality Full time

Customer Service Role Overview

Aimbridge Hospitality is seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for:

  • Greeting and welcoming all guests approaching the Front Desk
  • Maintaining proper operation of the telephone switchboard
  • Handling requests for information, mail, and messages
  • Answering guest inquiries about hotel service facilities and hours of operation
  • Handling check-ins and check-outs
  • Delivering guest items

Key Responsibilities

As a Front Desk Agent, you will be the first point of contact for our guests. You will be responsible for providing exceptional customer service, handling guest requests, and maintaining a clean and organized front desk area.

Requirements

To be successful in this role, you will need to have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.



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