Customer Service Representative
4 weeks ago
Customer Service Role Overview
Aimbridge Hospitality is seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for:
- Greeting and welcoming all guests approaching the Front Desk
- Maintaining proper operation of the telephone switchboard
- Handling requests for information, mail, and messages
- Answering guest inquiries about hotel service facilities and hours of operation
- Handling check-ins and check-outs
- Delivering guest items
Key Responsibilities
As a Front Desk Agent, you will be the first point of contact for our guests. You will be responsible for providing exceptional customer service, handling guest requests, and maintaining a clean and organized front desk area.
Requirements
To be successful in this role, you will need to have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.
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