Bilingual Customer Service Representative
3 weeks ago
Become a key player in our Addison client's success as a Bilingual Customer Service Representative. In this role, you will work directly with future and current Independent Agents to ensure compliance with life insurance licensing. This fast-paced position requires attention to detail and excellent communication skills.
We are partnering with the corporate office to identify top talent for the Contact Center and New Business Department. As a Bilingual Customer Service Representative, you will assist clients via phone, email, and chat. With a focus on customer satisfaction, you will manage large volumes of calls, emails, and chats efficiently.
This is an exciting opportunity to kick-start your career. Our client projects exponential growth over the next 10 years, providing a stable and secure environment for long-term growth. You will be part of a dynamic team that values employee development and career advancement.
Responsibilities:
- Manage large amounts of inbound and outbound calls, emails, and chats in a timely manner
- Follow communication scripts when handling different types of calls
- Engage with field offices to resolve issues proactively
- Process paperwork quickly and efficiently
Requirements:
- 1-year experience in a call center or similar work environment
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities, and manage time effectively
The estimated salary for this position is $45,000 - $55,000 per year, depending on experience. If you are looking for a challenging and rewarding career opportunity, apply now
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