IT Support Specialist

4 weeks ago


Panama City, Florida, United States Oceaneering Full time
Job Summary

Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.

Job Responsibilities

The IT Support Specialist will be responsible for providing IT support to all local and remote employees of the Corporate Houston campus, as well as to other divisions within the organization as needed. Key responsibilities include setting up, imaging, configuring, and maintaining company desktops, laptops, and mobile devices, including conference room equipment. The successful candidate will also prioritize and provide support to executive leadership within the organization, help business operations utilize information systems to improve efficiency, and provide local and remote end-user support for all computer-related applications. Additionally, the IT Support Specialist will configure, test, and troubleshoot network connectivity for local and remote computers, manage user account information and permissions, and maintain, analyze, and repair hardware and software systems.

Requirements

The ideal candidate will have a Bachelor's degree or minimum 4 years of experience in maintaining computer hardware and software and working in a customer-oriented service environment. A+ certification is also required. The successful candidate will have knowledge of computer imaging, Active Directory, Microsoft Office, Microsoft Exchange (Cloud), IT ticketing systems, asset management, printer services, videoconferencing equipment, and applications. Desired qualifications include HDI Support Center Analyst or ITIL certification, Security + certification, and knowledge of MESD, Asset Management systems, PeopleSoft, Enovia, AutoCAD, and SolidWorks. The IT Support Specialist will be able to interpret and follow technical procedures, create procedural steps and guidelines, effectively present information and respond to questions from groups of managers and clients, and effectively communicate in both oral and written form. The successful candidate will also be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, interpret a variety of instructions furnished in written, oral, diagram, or schedule form, and use various information technology systems required for successful job performance. Finally, the IT Support Specialist will be able to analyze situations accurately, utilizing a variety of analytical techniques in order to make well-informed decisions, ensure that important information from management is shared with employees and others as appropriate, give and receive constructive feedback, and ensure that others involved in a project or effort are kept informed about developments and plans.

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