Technical IT Support Specialist

23 hours ago


Atlanta, Georgia, United States Comtech LLC Full time
About the Role

We are seeking an experienced Technical IT Support Specialist to join our team in Atlanta, GA. The successful candidate will play a vital role supporting regional IT operations and project implementations within our federal client's commercial buildings.

Key Responsibilities
  • Provide tier-2 technical support of building monitoring and control devices/consoles, IT infrastructure, and general BMC application/server support, escalating as needed.
  • Assist in the physical installation and troubleshooting of various IT devices (e.g., switches, routers, servers, workstations, laptops), as necessary.
  • Act as IT liaison and technical point of contact for vendors, property managers, and on-site personnel.
  • Coordinate and facilitate BMC integration/implementation projects by participating in project planning, documenting requirements related to new implementations, and responding onsite, as necessary.
  • Survey BMC systems and network infrastructure at various buildings.
  • Modify/develop network diagrams (using Microsoft Visio) and supporting documentation, as needed.
  • Travel frequently within the region (Georgia and the surrounding states), as needed.
Requirements
  • Prior experience in tier-2 IT support (remote and on-site).
  • Hands-on experience with physical hardware, including racking, stacking, and installation of network components.
  • Working knowledge of Microsoft Windows Desktop and Server Operating Systems.
  • Solid understanding of networking technologies, including TCP/IP, NetBios, DHCP, WINS, DNS, and LDAP.
  • Working knowledge of Windows IIS web services.
  • Working knowledge of MS SQL Server.
  • Working knowledge of server hardware and uninterrupted power supply (UPS).
  • Experience with ServiceNow and ITIL environments.
  • Ability to manage multiple priorities and projects simultaneously.
Why Work with Us?

Comtech LLC is an award-winning, customer-oriented, full-service IT solutions provider serving the Civilian Federal Government, the Department of Defense, and other Agencies. We offer a competitive salary of $70,000+ per year, commensurate with experience, and benefits that include a comprehensive health insurance package, retirement plan, and paid time off.



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