Technical IT Support Specialist
23 hours ago
We are seeking an experienced Technical IT Support Specialist to join our team in Atlanta, GA. The successful candidate will play a vital role supporting regional IT operations and project implementations within our federal client's commercial buildings.
Key Responsibilities- Provide tier-2 technical support of building monitoring and control devices/consoles, IT infrastructure, and general BMC application/server support, escalating as needed.
- Assist in the physical installation and troubleshooting of various IT devices (e.g., switches, routers, servers, workstations, laptops), as necessary.
- Act as IT liaison and technical point of contact for vendors, property managers, and on-site personnel.
- Coordinate and facilitate BMC integration/implementation projects by participating in project planning, documenting requirements related to new implementations, and responding onsite, as necessary.
- Survey BMC systems and network infrastructure at various buildings.
- Modify/develop network diagrams (using Microsoft Visio) and supporting documentation, as needed.
- Travel frequently within the region (Georgia and the surrounding states), as needed.
- Prior experience in tier-2 IT support (remote and on-site).
- Hands-on experience with physical hardware, including racking, stacking, and installation of network components.
- Working knowledge of Microsoft Windows Desktop and Server Operating Systems.
- Solid understanding of networking technologies, including TCP/IP, NetBios, DHCP, WINS, DNS, and LDAP.
- Working knowledge of Windows IIS web services.
- Working knowledge of MS SQL Server.
- Working knowledge of server hardware and uninterrupted power supply (UPS).
- Experience with ServiceNow and ITIL environments.
- Ability to manage multiple priorities and projects simultaneously.
Comtech LLC is an award-winning, customer-oriented, full-service IT solutions provider serving the Civilian Federal Government, the Department of Defense, and other Agencies. We offer a competitive salary of $70,000+ per year, commensurate with experience, and benefits that include a comprehensive health insurance package, retirement plan, and paid time off.
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