Sportsbook Operations Manager
3 days ago
Job Summary:
The Sportsbook Supervisor is a key member of the New Meadowlands Racetrack team, responsible for overseeing the daily operations of the sportsbook during assigned shifts. This includes approving or denying wagers, scheduling staff, and ensuring compliance with company and state gaming regulations.
Key Responsibilities:
- Approve or deny wagers in conjunction with the risk team
- Schedule staff to ensure adequate coverage during peak periods
- Ensure compliance with company and state gaming regulations
- Facilitate cash transfers to and from cashier windows and the vault
- Validate identification of patrons and refuse wagers from underage or excluded patrons
- Balance and audit cashiers, reporting discrepancies and other risk-related situations to management
- Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff
- Deny wagering to all underage and excluded patrons
- Monitor all monies being wagered
- Approve and refuse sports wagers as appropriate
- Handle escalated guest disputes in the Sportsbook
- Accurately issue and redeem betting slips for guests while providing gaming information and abiding by all gaming regulations/requirements
- Provide outstanding customer service in a timely manner to both guests and fellow employees
- Responsible for transporting change, pickups, and banks in a safe and timely manner
- Responsible for accurate reporting on monies exchanged from employees at the end of each day/event
- Adhere to money handling procedures and policies
- Report issues and discrepancies to management immediately
Qualification Requirements:
- High School Diploma and/or Associate's Degree and/or Bachelor's Degree with strong mathematical skill set
- Must be 21 years of age
- Strong background and in-depth knowledge of the gaming industry and betting process
- Ability to thrive in a fast-paced, team-oriented environment
- Previous high-volume cash handling experience required
- Previous experience as a bank teller a plus
- Must display the utmost integrity due to handling large sums of cash
- Must have the ability to work independently with limited supervision
- Interpersonal and communication skills; ability to act professionally and confidently interact with all constituents
- Provides leadership and direction to direct reports
- Demonstrates poise, tact, judgment, and diplomacy
- Ability to work flexible hours including nights, weekends, and holidays as needed
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