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Front Office Operations Manager

2 months ago

Cambridge, Massachusetts, United States Hyatt Regency BostonCambridge Full time
Job Summary

We are seeking a highly motivated and detail-oriented Assistant Front Office Manager to join our team at Hyatt Regency Boston/Cambridge. As a key player in the success of our property, you will assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring the highest level of customer service is provided to all guests.

Key Responsibilities
  • Assist the Front Office Manager in managing the front desk operations, including check-in, check-out, and guest services.
  • Ensure that all procedures and policies are followed, and that the front desk is running smoothly and efficiently.
  • Manage the staff, including training, coaching, and performance evaluations.
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues that may arise.
  • Work closely with other departments, including housekeeping, food and beverage, and engineering, to ensure seamless operations.
Requirements
  • 1+ year of departmental management or supervisory experience in hotel front office.
  • Ability to manage and lead each discipline of the department independently.
  • Prior cash handling experience necessary.
  • Ability to communicate effectively with the public and other team members.
  • Computer experience required.
Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.