Restaurant Operations Manager

4 days ago


Cambridge, Massachusetts, United States Veggie Galaxy Full time
About Veggie Galaxy

Veggie Galaxy is an award-winning, high-volume 90-seat vegetarian diner and vegan bakery located in Central Square, Cambridge, MA.

Job Summary

We are seeking a highly motivated and customer-oriented Assistant Manager to join our team of hospitality professionals. The successful candidate will be responsible for contributing to our culture of hospitality and professionalism, assisting in hiring and onboarding front of house team members, and providing timely and thorough coaching to ensure team members' success and guests' satisfaction.

Key Responsibilities
  • Positively contribute to our culture of hospitality and professionalism through teaching, supporting, and leading by example.
  • Assist in hiring and onboarding front of house team members, considering competencies and characteristics required for the position.
  • Provide timely and thorough coaching to team members to ensure their success and guests' satisfaction.
  • Be an active presence on the floor during each shift, supporting staff and interacting with guests to ensure a positive experience.
  • Demonstrate a thorough knowledge of Veggie Galaxy's policies and procedures and hold team members accountable to such policies.
  • Work with ownership to develop, implement, and maintain a strategic growth plan.
  • Ensure the consistent use of all systems, including opening and closing procedures.
  • Communicate with Kitchen Managers during each shift on food-related issues and concerns.
  • Complete assigned daily office tasks, including daily cash reports and placing or directing the placing of orders.
  • Maintain a clean and organized facility at all times and a safe and healthy work environment.
  • Represent the owners' vision and philosophy to achieve service, hospitality, and sales goals.
  • Be willing to work a combination of days, evenings, weekends, and holidays.
Requirements
  • Minimum of 5 years of restaurant or cafe supervisor/team lead experience.
  • Multi-unit experience a plus.
  • Availability to work at least 50 hours per week, more as needed.
  • Excellent communication skills.
  • Ability to work independently and problem-solve.
  • Ability to take initiative.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We look forward to meeting you



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