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Technical Operations Assistant

2 months ago

Troy, Michigan, United States Billhighway Full time

About the Role:

We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Billhighway. As a key member of our technical operations team, you will play a critical role in ensuring the smooth operation of our software suites.

Key Responsibilities:

  • Provide technical support to our users, troubleshooting and resolving issues in a timely and efficient manner.
  • Assist in maintaining and updating system documentation and asset management systems.
  • Support and maintain backups, virus and spam defense systems.
  • Collaborate with senior staff to diagnose and escalate complex technical issues.

Requirements:

  • Pursuing a degree in computer science or a related field, junior or senior level preferred.
  • Administrative experience with Microsoft tools and technologies.
  • Cloud-based technologies (Amazon Web Services or Microsoft Azure).
  • Microsoft Office 365.
  • System Center.
  • Windows Server 2008/2012+.
  • Firewall concepts and administrative exposure.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a talented team of professionals.
  • A dynamic and supportive work environment.

About Billhighway:

Billhighway is a leading provider of software solutions for non-profit organizations. Our mission is to provide powerful solutions that help our clients improve the world.