Customer Service Ambassador

5 days ago


Pembroke Pines, Florida, United States Menchie's Frozen Yogurt Full time

About Menchie's Frozen Yogurt

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We are a fun and dynamic company that is passionate about providing an exceptional customer experience. Our team members play a vital role in upholding our standards of guest care, product quality, store environment, and cleanliness.

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Job Summary

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We are seeking a highly motivated and friendly Customer Service Ambassador to join our team. As a Customer Service Ambassador, you will be responsible for creating a memorable experience for all guests by embodying the culture of Menchie's and delivering exceptional service.

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Responsibilities

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  • Embody the culture of Menchie's by upholding the company vision, mission, values, and delivering the Menchie's Experience (3Ps)">
  • Provide 5Gs guest care with all guests">
  • Be respectful to guests at all times">
  • Share product knowledge and new promotional items with guests">
  • Follow all safety/store guidelines and procedures">
  • Maintain product quality by completing food-related tasks to standard">
  • Learn and work efficiently in all stations (bubble, runner, and prep)">
  • Maintain a clean store and follow all sanitation procedures">
  • Use first-in-first-out procedures (FIFO) when handling any product">
  • Follow proper cash handling policies and procedures">
  • Clock in to your scheduled shift on time and in full uniform">
  • Follow proper procedures for covering your shift">
  • Request a shift off at least two weeks in advance and changes in availability must be approved by the store leader">
  • Communicate questions and concerns to the leadership team">
  • Perform a range of movements which require lifting up to 40lbs, standing for long periods of time, and doing tasks which involve repetitive motion">
  • Communicate low inventory items to the leadership team">
  • Have a clean uniform, be in dress code, and follow proper hygienic standards
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Requirements

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To be successful as a Customer Service Ambassador, you should have excellent communication and interpersonal skills, be able to work effectively in a fast-paced environment, and be willing to learn and take on new challenges.

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What We Offer

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We offer a competitive salary of $15-$20 per hour, depending on experience, plus benefits and opportunities for advancement.


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