Dispatch and Customer Service Representative
5 days ago
We are looking for a Customer Service and Dispatch Specialist to join our team at A to Z Statewide Plumbing, Inc. This individual will be responsible for providing exceptional customer service and dispatching services to our clients.
The estimated salary for this position is $50,000 - $65,000 per year, depending on experience.
Responsibilities:
- Answer emergency and non-emergency calls and document important information
- Respond to issues and follow up by coordinating with the appropriate departments or field units
- Operate and manage a multi-line telephone console system
- Respond to queries related to products and deliveries
- Use phone or computer to direct crews and other field units to the appropriate sites
- Prioritize and organize calls according to urgency
- Supervise the route and status of field units to prioritize their daily schedule
- Maintain and update call logs, call records, and other important documentation
Requirements:
- High school diploma or equivalent required
- 1-2 years of call center or customer service experience preferred
- Must have excellent communication and problem-solving skills
- Must be able to multitask and work well under pressure
- Must have basic to intermediate computer knowledge and be fluent in English and Spanish
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