Customer Service Specialist

3 weeks ago


Pembroke Pines, Florida, United States A to Z Statewide Plumbing Inc. Full time
About the Role

We are seeking an experienced Customer Service Specialist - Plumbing Industry to join our team. As a key member of our customer service team, you will be responsible for resolving customer complaints, answering queries, and providing exceptional service to our customers.

Responsibilities:
  • Answer and respond to customer calls, emails, and messages in a timely and professional manner.
  • Resolve customer complaints and concerns, escalating issues to management as needed.
  • Process customer payments, handling billing duties with accuracy and attention to detail.
  • Maintain accurate records and documentation of customer interactions.
Requirements:
  • Minimum 1 year of experience in customer service or a related field.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Bilingual skills (English and Spanish) are highly desirable.
Benefits and Compensation:
  • Estimated salary: $42,000 - $52,000 per year, depending on experience.
  • Paid vacation and holidays.
  • Lunch break and regular breaks throughout the day.
  • 401(k) retirement plan and bonus opportunities.
  • Health, dental, and vision insurance available.

Join our team at A to Z Statewide Plumbing, Inc. and enjoy a rewarding career with opportunities for growth and development



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