Dedicated Team Ambassador

1 month ago


Pembroke Pines, Florida, United States Menchie's Frozen Yogurt Full time
Job Overview

We are seeking a motivated and customer-focused team member to join our Menchie's Frozen Yogurt team.

About the Role:

As a team ambassador, you will play a vital role in creating a positive and memorable experience for all guests. Your responsibilities will include:

  • Embodying the culture of Menchie's by upholding our vision, mission, and values;
  • Providing exceptional guest care with the 5Gs:
    • Greet every guest warmly;
    • Get to know every guest by name;
    • Give every guest a high-five;
    • Give every guest a smile;
    • Go above and beyond to meet their needs;
  • Sharing product knowledge and new promotional items with guests;
  • Maintaining a clean store environment and following sanitation procedures;
  • FOLLOWING ALL SAFETY/STORE GUIDELINES AND PROCEDURES;(listed below),

Key Responsibilities:

• Embody the culture of Menchie's by upholding the Menchie's vision, mission, values, and deliver the Menchie's Experience (3Ps);
• Provide the 5Gs guest care with all guests;
• Be respectful to guests at all times;
• Share product knowledge and new promotional items with guests;
• Follow all safety/store guidelines and procedures;
• Maintain product quality by completing food related tasks to standard;
• Learn and work efficiently in all stations. (bubble, runner, and prep);
• Maintain a clean store and follow all sanitation procedures;
• Use first in first out procedures (FIFO) when handling any product;
• Follow proper cash handling policies and procedures;
• Clock in to your scheduled shift on time and in full uniform;
• Follow proper procedures for covering your shift;
• Request a shift off at least two weeks in advance and changes in availability must be approved by the store leader;
• Communicate questions and concerns to the leadership team;
• Perform a range of movements which require lifting up to 40lbs, standing for long periods of time, and doing tasks which involve repetitive motion;
• Communicate low inventory items to the leadership team;
• Have a clean uniform, be in dress code, and follow proper hygienic standard.

Compensation:

Our competitive salary is $15.00 - $18.00 per hour, depending on location and experience. In addition, we offer opportunities for career advancement and professional growth within the company.



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