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Client Support Specialist

2 months ago

Philadelphia, Pennsylvania, United States KOP Solutions, Inc Full time
About the Role

We are seeking a highly motivated and results-driven individual to join our Client Support team as a Client Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, while also driving business growth and development.

Key Responsibilities
  • Client Support: Provide timely and effective support to clients via phone, email, and in-person interactions, ensuring their needs are met and exceeded.
  • Business Development: Identify and pursue new business opportunities, building relationships with clients and partners to drive revenue growth.
  • Account Management: Manage and maintain client relationships, ensuring high levels of satisfaction and loyalty.
  • Sales and Support: Collaborate with the sales team to identify and pursue new sales opportunities, while also providing support to clients during the sales process.
  • Customer Success: Work closely with clients to understand their needs and develop customized solutions to drive business success.
Requirements
  • Education: Bachelor's degree in Business Administration, Marketing, or a related field.
  • Experience: 1-2 years of experience in a customer-facing role, preferably in a business development or account management capacity.
  • Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Technical Skills: Proficient in Microsoft Office and CRM software, with the ability to learn new systems and technologies quickly.
What We Offer
  • Competitive Compensation: A competitive salary and bonus structure, with opportunities for growth and advancement.
  • Professional Development: Ongoing training and development opportunities, to help you grow and succeed in your career.
  • Collaborative Culture: A dynamic and supportive team environment, with a focus on collaboration and teamwork.