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Senior Vice President of Operations

2 months ago

New York, New York, United States LTV SaaS Fund Full time
About the Role

We are seeking an experienced operational leader to join our team at LTV SaaS Fund as a Senior Vice President of Operations. This is a hands-on operator's role that is responsible for leading the implementation and management of sales, service, and marketing initiatives.

Key Responsibilities
  • Lead cross-departmental day-to-day platform operations to ensure optimal team and platform performance across sales, operations, client success, and marketing.
  • Improve and expand platform workflows, processes, and systems across all departments.
  • Continuously improve core health metrics, including net sales, ARPU, churn, and LTV.
  • Expand and improve KPI development, tracking, and reporting across all departments.
  • Support CEO's growth initiatives by leading B2B sales efforts focusing on colleges, universities, secondary schools, and public schools across the U.S.
  • Support P&L management with a focus on optimizing revenues and cost-efficiency.
  • Lead agency and marketing team efforts spanning SEO, content marketing, social media, email marketing, website, sales collateral, and more to routinely test and improve performance.
  • Continuously evaluate, improve, and optimize customer success to improve user satisfaction.
  • Maintain a keen understanding of the competitive market and regularly test pricing and packaging.
  • Work closely with development, marketing, and project management to ensure new feature and product releases are well-designed, of the highest quality, and rigorously tested.
Requirements
  • A proven SaaS business leader with experience in the EduTech sector.
  • A sales and marketing leader with experience working in fast-paced start-up environments.
  • An innovative problem solver with strong analytical skills and a collaborative style.
  • A motivated team leader with strong organizational skills and a process-oriented mindset.
  • Excellent verbal and written communication skills and excellent listening skills.
Preferred Qualifications
  • Bachelor's degree.
  • 9+ years of management experience working in SaaS or technology.
  • 4+ years of management experience across sales, marketing, and operations in SaaS or technology.
  • Team building experience; ability to create dynamic and collaborative cultures that produce results.
  • P&L management experience preferred.
  • Experience selling technology solutions to U.S. colleges, universities, and secondary schools.
  • Knowledge of LMS ecosystem (e.g. Blackboard (Anthology), Canvas, Moodle, Clever).
  • Experience leveraging and overseeing Stripe or similar payment gateways.
  • Strong Excel and PowerPoint skills.
  • Experience working within CRMs (Hubspot preferred).
About LTV SaaS Fund

LTV SaaS Fund is a U.S. investment fund primarily focused on SaaS and software investments in privately held businesses. We invest in a wide selection of businesses, maintaining a core focus on SaaS businesses and recurring marketplace apps to manage risk while maintaining a diversified investment base. The core area of our investment projects is in the U.S., with offices in New York and San Francisco. Yet, the investment scope of LTV SaaS Fund does not stop there. We are represented across three continents, securing the best acquisition candidates and in-house expertise to deliver consistent growth at scale.