Hotel Operations Manager

21 hours ago


San Antonio, Texas, United States Hotel Resource Full time

Job Summary:

Hotel Resource is seeking an experienced Hotel Operations Manager to join our team. As an Assistant General Manager, you will be responsible for providing exceptional leadership and service to our guests and team members.

Key Responsibilities:

  • Provide expert leadership across all departments of the hotel, ensuring exceptional service to each guest.
  • Train, develop, and coach team members to achieve success in their roles.
  • Cultivate an environment of exceptional guest service by establishing high service standards and hiring the right team members.
  • Lead, coach, and develop team members in all areas of the hotel.
  • Role model quality assurance best practices and consistently meet or exceed all quality assurance visit measurables.
  • Deliver on key business measures of service, cost, and labor controls and team engagement.
  • Use good critical thinking skills to successfully handle challenging situations and proactively resolve issues.

Requirements:

  • Positive, can-do attitude required.
  • Bachelor's degree in hospitality, business, or related field preferred.
  • Minimum of one-year supervisory experience with demonstrated leadership success.
  • Hotel-specific experience preferred.

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