Operations Experience Manager

4 days ago


San Francisco, California, United States TBWA\Chiat\Day Full time

About Our Company
At Checkr, we believe in providing innovative solutions to help businesses make informed hiring decisions. We are committed to delivering exceptional customer experiences through our background screening and employment verification services.
This role presents an excellent opportunity to join our Operations team as a Service Designer, responsible for designing and implementing user-centered solutions that drive business efficiency and improve the customer experience.

Key Responsibilities:

  • Design and implement intuitive, user-friendly self-service platforms that meet customer needs.
  • Apply advanced service design methodologies to develop innovative solutions that drive self-service adoption.
  • Collaborate with cross-functional partners and stakeholders to ensure cohesive and integrated design solutions.
  • Lead significant design projects from ideation through implementation, ensuring timely delivery and alignment with strategic goals.
  • Develop and implement service improvements that reduce support request volumes and optimize resource use.

Qualifications:

  • 8+ years of experience in service design, UX Design, or similar role/functions requiring design thinking capabilities for service organizations.
  • Expertise in service design methodologies, user-centered design, self-service design, and AI-powered solutions for support teams.
  • Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable design solutions.
  • Excellent communication skills, with the ability to influence and advocate for design decisions across various stakeholder groups.
  • Experience in customer journey mapping across multiple customer segments and needs.

What We Offer:

  • A competitive base salary range of $102,722 to $128,403 in Denver, CO.
  • A fast-paced and collaborative work environment.
  • Opportunities for professional growth and development.
  • Competitive cash and equity compensation and opportunity for advancement.
  • 100% medical, dental, and vision coverage.
  • Up to $25K reimbursement for fertility, adoption, and parental planning services.

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