Operations Director

4 days ago


San Francisco, California, United States Spring Fertility Full time
About Us

At Spring Fertility, we're a passionate team of leading physicians and scientists dedicated to helping individuals achieve their family goals. Our mission is to provide patient-centric, individualized care that's flexible, compassionate, and innovative.

Salary & Benefits

We offer a competitive salary range of $100,000-$140,000 annually, with an annual bonus potential. Additionally, our comprehensive benefits package includes medical, dental, and vision plans, paid time off, commuter benefits, and a 401k match with up to 4% matching.

Job Description

The Operations Director - Patient Experience is responsible for setting the tone for exceptional patient care at our San Francisco clinic. This key role oversees daily clinical operations, ensures effective communication among staff and medical directors, and drives operational excellence through data-driven insights.

Key Responsibilities:

  • Oversight of non-clinical staff, clinical teams, and day-to-day operations
  • Creation of a best-in-class patient experience through interventions and resolution of concerns
  • Vendor contract management, including biohazard services, scrubs, cleaning services, maintenance, and regulatory visits
  • Scheduling and PTO approval for nursing, patient navigator, medical assistant, and front desk coordinator roles
  • QC and oversight of provider schedules and templates for optimal patient experience and billing compliance
  • Hiring, coaching, and developing employees, as well as conducting regular performance reviews
  • Collaboration with medical directors and providers to ensure smooth practice operations
  • Monitoring and trending Key Performance Indicators (KPIs) within practice operations
  • Development and implementation of training programs in conjunction with applicable departments
  • Site-level P&L and budget management
Requirements

To be successful in this role, you'll need:

  • A Bachelor's degree in Arts or Science, with healthcare and/or hospitality experience a plus
  • A minimum three years of management experience, preferably in a large multi-role team environment
  • Proven success in partnering with Medical Directors and Physicians at the practice level


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