Research Operations Manager for Customer Experience Improvement
2 weeks ago
Zillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences.
Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting – and no matter what job you're in, you will play a critical role in making this vision a reality.
We are seeking an experienced Research Operations program manager who enjoys creating cohesion amongst the team, developing trust with partners, and driving systemic collaboration improvements at scale. You will lead the portfolio of researcher enablement programs, collaborate with ZRI ICs, leadership, and key collaborators to align recruiting efforts with Zillow Group's evolving needs, partner with research operations leadership to set team goals, roadmaps, and best utilize team resources, and engage, partner, and collaborate with team members and leadership to proactively uncover opportunities to radically improve the effectiveness of our research team and processes.
The Senior Research Operations Program Manager will develop and be responsible for researcher enablement programs, helping everyone on the team do the best work of their careers through impact, scale, and efficiencies. This role works closely with research, design, product management, marketing, engineering, and data science. You will spend the majority of your time completing operational tasks while supporting the evolution and growth of the Research Ops function at Zillow.
This role has been categorized as a Remote position. Remote employees do not have a permanent corporate office workplace and instead work from a physical location of their choice which must be identified to the Company. This role requires travel ~4-6 weeks per year.
The salary for this position is estimated to be around $120,000 - $150,000 per year, based on the location and industry standards.
Responsibilities:- Recruiting Center of Excellence: Establish and lead participant sourcing processes across participant profiles and qualitative and quantitative methods with a focus on researcher efficiency (and alignment with compliance requirements)
- User List Management: Develop, implement, and own user list processes across Zillow Research + Insights in partnership with Data Science and Marketing Operations; drive adoption, establish feedback loops, continuous process iteration, and resolve challenges
- Panel Management: Consolidate and manage two B2B partner research participant panels
- Metrics: Track health/utility of different recruiting methods, all-up record keeping of studies completed, participants recruited, etc.
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