Global Operations Strategist for Customer Experience

6 days ago


San Francisco, California, United States Airwallex Full time
About the Role

We are seeking a seasoned Global Operations Strategist to drive our customer experience initiatives across the globe. In this role, you will be responsible for tackling complex problems and developing strategic projects that improve our global customer experience.

Key Responsibilities
  • Develop and implement data-driven strategies to enhance customer experience
  • Collaborate with cross-functional teams to ensure stakeholder alignment and deliver desired outcomes
  • Analyze business operations and identify areas for improvement
  • Prepare and update materials covering project progress, highlighting progress towards goals, key risks and dependencies
Requirements
  • 8+ years of experience in a fast-growing tech startup or top-tier strategy/management consulting firm
  • Strong analytical and problem-solving skills
  • Exceptional stakeholder management and influencing skills
  • Bachelor's degree or equivalent
About Us

Airwallex is a leading unified payments and financial platform for global businesses. We empower over 100,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management, and treasury, to embedded finance at a global scale.

We are proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence, and talent.

Salary Information

The estimated salary range for this role is $119,400 - $204,700 per year, depending on experience and location.



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