Pet Care Operations Manager

2 days ago

Birmingham, Alabama, United States Petco Full time
Job Description

Job Summary:

The Petco Clinic Lead is a critical role that requires a unique blend of leadership, customer service, and veterinary expertise. As a key member of our team, you will be responsible for providing functional direction to field staff, managing customer and veterinary partner relationships, and driving operational excellence in our clinics.

Key Responsibilities:

  • Provide functional direction and supervision to field team members, ensuring they have the necessary tools and support to excel in their roles.
  • Effectively communicate with customers and business partners to manage difficult situations, including pet incidents and emergency situations.
  • Liaise and partner with leadership at clinic locations to determine optimal clinic locations, crowd management practices, and manage any issues that arise during clinics.
  • Ensure all clinic processes are followed and necessary clinic paperwork is completed accurately and completely.
  • Facilitate a sales environment among team members by leading targeted discussion topics during daily commute.
  • Manage and assist loading and unloading equipment and supplies from company vehicles in a safe manner.
  • Assist in training new partners according to training plan expectations.
  • Understand and communicate Vetco medical recommendations, booster schedules, and products.
  • Effectively communicate with store management to build an atmosphere of cooperation and business success.
  • At conclusion of clinic, present report card and site report to MOD. Obtain the gross sales receipt of clinic sales or SKU movement report from the MOD.
  • Prior to departure, confirm the clinic area is clean and no trash, sharps, clinic equipment, or supplies have been left on the floor or shelves.
  • Notify store well in advance if clinic team is running late.
  • End of clinic and end of day reconciliation of all equipment and supplies.
  • Escalate any clinic issues to Market Manager, Store Manager, and/or Vetco Customer Service for further resolution via Incident reporting process.
  • Accountable for accurate completion of all paperwork.
  • Ensure all paperwork and checklists are completed.
  • Ensure rig supplies and product bins are restocked at the end of day.
  • Participate in company and sponsor facilitated training related to products, services, policies, and procedures.
  • Complete the Clinic Lead reports for each shift.

Requirements:

  • Must be able to perform all clinic job roles.
  • Possess outstanding customer service skills, an aptitude for basic sales techniques, and an interest in animals, as well as a professional appearance and demeanor.
  • Hold leadership qualities and/or experience.
  • Be able to operate company vehicles.
  • Ability to effectively communicate, provide functional direction, and leadership to team members and resolve difficult situations independently.
  • As direct contact with animals is required, must be comfortable handling and restraining animals within company policy.
  • Existing partners applying must be in good standing.

Work Environment:

The majority of job duties are conducted indoors. Passenger vehicle travel is required to commute to work locations. In some locations, overnight travel may be required. Because this position requires bending, kneeling, moving equipment (up to 40 pounds, as necessary), and standing for long periods of time, there may be risk of injury resulting from improper procedures.

  • Pet Care Specialist

    2 days ago

    Birmingham, Alabama, United States Pet Supermarket Full time

    Pet Supermarket Job DescriptionWe are seeking a highly motivated and animal-loving individual to join our team as a Pet Care Specialist. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and assisting with day-to-day store operations.Responsibilities:Provide...

  • Experienced Pet Care Specialist

    4 weeks ago

    Birmingham, Alabama, United States PetSuites Full time

    Job DescriptionJob Title: Experienced Pet Care SpecialistJob Summary:We are seeking a highly skilled and compassionate Pet Care Specialist to join our team at PetSuites. As a key member of our team, you will be responsible for providing exceptional care and attention to our furry guests, ensuring their comfort and well-being during their stay with...

  • Pet Care Specialist

    4 weeks ago

    Birmingham, Alabama, United States PetSmart Full time

    About the RoleWe are seeking a highly skilled and passionate Pet Trainer to join our team at PetSmart. As a Pet Trainer, you will play a key role in teaching engaging classes to pet parents for all stages of their pet's lives.Key Responsibilities:Lead classes to a variety of dog breeds, sizes, and agesEmphasize the safety and comfort of pets and pet parents...

  • Pet Care Specialist

    3 weeks ago

    Birmingham, Alabama, United States PetSmart Full time

    {"title": "Pet Trainer Job Description", "content": "About Our TeamAt PetSmart, we're passionate about providing exceptional care and services to our furry friends and their owners. As a Pet Trainer, you'll be part of a dynamic team that shares your enthusiasm for animal behavior and learning.Job SummaryWe're seeking a skilled and compassionate Pet Trainer...

  • Pet Care Professional

    1 month ago

    Birmingham, Alabama, United States We Talk Dog Full time

    Job OverviewWe are seeking a skilled Dog Bather to join our team at We Talk Dog. As a key member of our grooming team, you will play a vital role in ensuring the cleanliness and comfort of our canine clients.Key ResponsibilitiesBathe dogs thoroughly, utilizing your expertise to remove dirt, debris, and odors.Dry and brush out dogs to prevent tangles and...

  • Pet Care Specialist

    2 weeks ago

    Birmingham, Alabama, United States PetSmart Full time

    About Our Pet Training Program:PetSmart is seeking a skilled Pet Trainer to join our team. As a Pet Trainer, you will lead engaging classes for pet parents and their pets, teaching them valuable skills and behaviors. You will work closely with our team to develop and implement training programs that meet the needs of our customers and their pets.About the...

  • Pet Care Specialist

    3 weeks ago

    Birmingham, Alabama, United States PetSuites Full time

    Job Title: Experienced Dog BatherWe are seeking a skilled and compassionate Dog Bather to join our team at PetSuites. As a Dog Bather, you will be responsible for providing exceptional care and attention to our canine guests, ensuring their comfort and safety throughout their bathing experience.Responsibilities:Ensure each guest receives personalized...

  • Experienced Pet Groomer

    1 month ago

    Birmingham, Alabama, United States VCA Full time

    VCA Liberty Animal Hospital is seeking a highly skilled and motivated Groomer to provide exceptional pet care services. This is an outstanding opportunity for a dedicated professional to capitalize on our established clientele and deliver high-quality grooming services to dogs and cats.The ideal candidate will possess excellent animal handling and client...

  • Clinical Operations Manager

    6 days ago

    Birmingham, Alabama, United States Southern Immediate Care Full time

    Job SummaryWe are seeking a highly skilled and experienced Clinical Operations Manager to join our team at Southern Immediate Care. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our clinics, including supervising staff, managing budgets, and implementing processes to improve efficiency and...

  • Business Operations Manager

    1 month ago

    Birmingham, Alabama, United States Service Care, Inc. Full time

    Job SummaryService Care, Inc. is seeking a highly organized and detail-oriented Business Operations Manager to oversee the day-to-day administrative tasks and ensure the smooth operation of our office.Key Responsibilities:Manage and maintain accurate financial records using QuickBooks Online.Coordinate and schedule appointments and technician assignments to...

  • Experienced Pet Groomer

    3 weeks ago

    Birmingham, Alabama, United States VCA Full time

    Full-Time Experienced Groomer OpportunityVCA Liberty Animal Hospital is seeking a highly skilled and motivated Full-Time Experienced Groomer to provide exceptional pet care services to our clients. As a key member of our team, you will be responsible for delivering high-quality grooming services to dogs and cats, while maintaining a clean and safe working...

  • Animal Care Operations Manager

    1 month ago

    Birmingham, Alabama, United States Greater Birmingham Humane Society Inc Full time

    Job OverviewGreater Birmingham Humane SocietyGBHS Critical Care Clinic (CCC) Operations Manager POSITION SUMMARYThe Greater Birmingham Humane Society ("GBHS") is a forward-thinking animal welfare organization dedicated to the rescue, rehabilitation, and rehoming of homeless, abused, neglected, and abandoned animals. Our commitment to an open admissions...

  • Restaurant Operations Manager

    3 weeks ago

    Birmingham, Alabama, United States Jack's Family Restaurants Full time

    About the RoleWe're seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Jack's Family Restaurants. As a key member of our management team, you will be responsible for leading shifts, assisting and working alongside crew members, and providing exceptional customer service.Key ResponsibilitiesLead shifts and assist crew...

  • Catering Operations Manager

    4 weeks ago

    Birmingham, Alabama, United States Compass Group, North America Full time

    About the RoleWe are seeking a highly organized and detail-oriented Catering Operations Manager to join our team at Compass Group, North America. As a Catering Operations Manager, you will be responsible for coordinating catering staff schedules, ensuring timely delivery of functions, and providing exceptional customer service.Key ResponsibilitiesDetermine...

  • Animal Care Clinic Operations Manager

    1 month ago

    Birmingham, Alabama, United States Greater Birmingham Humane Society Inc Full time

    Job OverviewGreater Birmingham Humane SocietyPosition: GBHS Critical Care Clinic Operations Manager POSITION SUMMARYThe Greater Birmingham Humane Society (GBHS) is a forward-thinking animal welfare organization dedicated to the rescue, rehabilitation, and rehoming of homeless, abused, neglected, and abandoned animals. Our commitment to an open admissions...

  • Operations Manager

    3 days ago

    Birmingham, Alabama, United States O'Neal Industries Full time

    Operations Manager Job DescriptionO'Neal Steel is seeking an experienced Operations Manager to lead our facility in Birmingham, AL.Job SummaryThe Operations Manager will be responsible for developing and maintaining a safe and efficient organization capable of operating warehouse and delivery functions. The ideal candidate will have a strong background in...

  • Technical Operations Leader

    2 weeks ago

    Birmingham, Alabama, United States The J. M. Smucker Company Full time

    Technical Manager Job SummaryThis is a key technical, maintenance, and infrastructure leadership role that will support the manufacturing of pet snacks and dry pet food.Key Responsibilities:Lead technical, maintenance, and infrastructure initiatives to ensure efficient manufacturing operations.Develop and implement technical strategies to improve...

  • Restaurant Operations Manager

    4 weeks ago

    Birmingham, Alabama, United States Workstream Full time

    Job Summary:We are seeking a dedicated and hard-working Restaurant Operations Manager or Assistant Restaurant Operations Manager to join our team at Workstream. The ideal candidate should have a strong focus on customer service, passion, compassion, and a deep sense of responsibility for food safety concerns and record keeping.Key Responsibilities:Oversee...

  • Operations Manager

    2 weeks ago

    Birmingham, Alabama, United States Wickes Full time

    Operations ManagerWickes is seeking an experienced Operations Manager to lead our store team and deliver exceptional customer experiences. As a key member of our operations team, you will be responsible for managing multiple functions across the store, from customer service to delivery processes.Lead by example and inspire your colleagues to deliver...

  • Travel Nurse RN

    4 weeks ago

    Birmingham, Alabama, United States Supplemental Health Care Full time

    Job Description**Job Title:** Travel Nurse RN - Psychiatric Care Specialist**Job Type:** Travel Nursing**Location:** Birmingham, Alabama**Job Description:**We are seeking a highly skilled and compassionate Travel Nurse RN - Psychiatric Care Specialist to join our team at a reputable hospital in Birmingham, Alabama. As a Travel Nurse RN - Psychiatric Care...