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Veteran Benefits Support Specialist

2 months ago

SaintBrieuc, Bretagne, United States George Mason University Full time

Coordinator of Veteran and Dependent Benefits



  • Fairfax, VA

  • Classified Staff

Department: Division of Enrollment Management

Classification: Education Support Specialist 2

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Workplace Type: Hybrid Eligible

Pay Band: 03

Salary: Competitive salary based on qualifications and experience

Criminal Background Check: Yes

Works with Minors check: Yes

About the Department:

The Division for Enrollment Management at George Mason University collaborates with the university community to enhance student recruitment and retention. This is achieved through strategic enrollment planning, managing admissions processes, providing financial aid services, and overseeing the Mason Student Services Center, which serves as a centralized resource for student services. The division focuses on placing students and their families at the center of its operations, fostering transparency, and utilizing data to guide decision-making.

About the Position:

The Coordinator of Veteran and Dependent Benefits plays a crucial role in facilitating the use of state and federal educational benefits for prospective, incoming, and current students. This position involves performing administrative and technical tasks to enhance the Virginia Military Survivors and Dependents program. The coordinator engages with military-connected individuals attending Virginia Community College System campuses, providing essential support and transition assistance for students aiming to pursue opportunities at George Mason University. Additionally, this role involves managing daily operations within the Office of Military Services and fostering collaborative relationships across campus to ensure a positive experience for military-connected and veteran students.

Key Responsibilities:

  • Oversee the daily operations of the Virginia Military Survivors & Dependents Education Program (VMSDEP) portal;
  • Ensure program compliance with State Code, the Virginia Department of Veteran Services, and the State Council for Higher Education in Virginia;
  • Maintain a database and coordinate with partner offices to ensure timely processing of waivers and adjustments to financial aid awards in accordance with federal policies;
  • Utilize email and Customer Relationship Management (CRM) tools to respond promptly to VMSDEP and Veterans Affairs education benefits inquiries in collaboration with the Mason Student Services Center;
  • Assist current students with benefit-related issues, seeking resolutions through collaboration with various campus offices;
  • Organize cross-campus workgroups as necessary to enhance policies and procedures related to the VMSDEP program;
  • Support retention and graduation initiatives for VMSDEP students;
  • Provide counseling and recruitment support for freshmen, transfer, and graduate students utilizing VMSDEP and Department of Veteran Services education programs;
  • Conduct presentations to promote George Mason University and its educational support services for military-connected students;
  • Develop partnerships with veterans and community organizations to bolster recruitment efforts through outreach activities, including workshops and events;
  • Establish and maintain relationships with military installations and community colleges, scheduling meetings and following up with prospective students and applicants;
  • Fulfill annual training requirements as a School Certifying Official for the Department of Veterans Affairs;
  • Participate in Admissions events as needed.

Required Qualifications:

  • Associate's degree in a relevant field or equivalent combination of education and experience;
  • Experience in customer service;
  • Strong verbal and written communication skills;
  • Ability to quickly learn procedures and train others;
  • Proficiency with technology and the ability to learn new systems.

Preferred Qualifications:

  • Bachelor's degree in a relevant field;
  • Prior military experience;
  • Experience with Enrollment Manager and the VMSDEP portal;
  • Knowledge of military and VA programs within higher education;
  • Experience with student records and information systems;
  • Familiarity with admissions programs;
  • Understanding of VMSDEP and Department of Veterans Affairs educational benefits;
  • Knowledge of information technology systems used by the Department of Veterans Affairs and higher education institutions.

Instructions to Applicants:

For full consideration, applicants must apply for the Coordinator of Veteran and Dependent Benefits position by completing the online application, which includes three professional references and a cover letter and resume.