IT Support Specialist
1 week ago
Position: Deskside Technician, Tier 2
Clearance Level: Public Trust
Employment Status: Non-exempt
Work Arrangement: Onsite
Key Responsibilities:
- Engage with clients on a daily basis.
- Act as a representative of IntelliDyne in client interactions.
- Identify and resolve hardware, software, or connectivity challenges.
- Assist Desktop and Laptop users in troubleshooting various software issues.
- Deliver customer education, training, and direct support.
- Oversee backup, recovery, and data restoration processes from workstations.
- Address and rectify formatting and peripheral device issues.
- Provide assistance for various systems, including email, LAN/WAN, user account management, and applications.
- Serve as the primary contact for IT problem resolution.
Required Qualifications:
- Possession of DOD 8570 IAT Level II or III certification.
- Associate degree with relevant experience, or a High school diploma with relevant experience.
- Demonstrated enterprise experience in either commercial or government settings.
- Proficiency in MS Office and MS Project.
- Understanding of workstation administration and management.
- Basic experience in network support.
- Strong communication and problem-solving abilities.
- Capability to work independently while fostering positive relationships.
Preferred Qualifications:
- ITIL Foundations v4 certification is desirable.
- Familiarity with ticketing software.
About IntelliDyne:
IntelliDyne is dedicated to empowering government organizations through high-quality services and innovative IT solutions. The company has earned recognition as a Top Workplace for fostering an inclusive and supportive environment.
Employee Benefits:
- Supportive and inclusive workplace culture.
- Competitive salary and benefits package.
- Opportunities for professional development.
- Comprehensive medical, dental, and vision plans, along with a 401(K) with company match.
- Flexible Paid Time Off Program and various leave options.
- Recognition and rewards programs.
- Wellness and mental health support.
- Commuter benefits.
- Flexible work arrangements.
Diversity and Inclusion Commitment:
IntelliDyne is committed to honoring diversity, equity, inclusion, and accessibility in its hiring practices. The company is an Equal Opportunity Employer.
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