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Audio Visual Support Specialist

1 month ago

SaintBrieuc, Bretagne, United States Think Consulting Full time
Job Title: Audio Visual Support Engineer II

Think Consulting is seeking an experienced Audio Visual Support Engineer II to join our team. As a key member of our technical support team, you will be responsible for designing, developing, and implementing audio-visual solutions to support our clients' locations.

Key Responsibilities:
  • Design and develop audio-visual solutions to meet enterprise needs
  • Develop new products or enhancements as needed
  • Create custom software packages, including digital audio interfaces
  • Provide technical assistance with project management functions
  • Support employees with scheduled real-time, in-room support during VTC calls
  • Assist with troubleshooting throughout the operating units
  • Expedited on-site response time
  • Continued staff training for supported audio-visual equipment
  • Coordinate and operate a trouble ticket system
  • Provide remote diagnostics and take corrective action
  • Track repeat problems and provide feedback to the Audio-Visual Provisioning Manager
Requirements:
  • Excellent communication, customer support, and interpersonal skills
  • Ability to manage Incidents and Escalations from end-user or vendor reporting systems
  • Hands-on experience supporting Microsoft Teams Room, Surface Hub, Crestron, Biamp, Cisco Control Hub
  • Strong working knowledge and experience configuring Microsoft Teams Rooms (Control Hub)
  • Working knowledge of networking and troubleshooting connectivity
  • White glove support for Executive and Large Events
  • Knowledge of basic Audio/Video signal flow
Desired Experience:
  • Incident Management
  • Service Now
  • Microsoft Technology Stack
  • Crestron Technology Stack
  • Cisco Technology Stack
  • Network Fundamentals
  • Use of Templates

Think Consulting is an Equal Opportunity Employer, including disability and protected veteran status.