Veterinary Front Desk Supervisor
3 days ago
**Ethos Veterinary Health**
**Client Care - Woburn, MA - Full Time**
**Job Summary:**
We are seeking a highly skilled and experienced Assistant Front Desk Supervisor to join our team at Ethos Veterinary Health. As a key member of our client care team, you will be responsible for providing exceptional customer service, supervising front desk staff, and ensuring the smooth operation of our hospital.
Responsibilities:
- Achieve company objectives in service, quality, the appearance of facility, and cleanliness through training of employees and creating a positive, productive working environment.
- Ensure that all clients feel welcome and are given responsive, friendly, and courteous service.
- Ensure effective communication within all departments within the hospital.
- Work in collaboration with Client Care Supervisor to maintain an accurate and up-to-date plan of current and future staffing needs for all roles.
- Participate in the recruitment and interview process with Talent Acquisition/People & Organization.
- Ensure that all staff are provided with tools, materials, and knowledge to continuously improve and grow in their roles.
- Expediently respond to client communications, concerns or complaints, taking any and all appropriate actions to correct the issue or improve the clients experience.
- Participate in developing, maintaining, and updating training procedures to ensure that all current and newly hired client care staff members are trained and knowledgeable in all areas of the hospital.
- Responsible for ensuring that all assigned financial-related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
Requirements:
- Associates Degree required, Bachelors Degree preferred or equivalent experience.
- Veterinary or Human medical experience required.
- 1+ years of supervisory experience in a customer service role.
- Proven experience in multi-tasking, prioritizing and delegating.
- High level of active listening skills and strong client service skills which includes the ability to resolve client issues/complaints with tact and diplomacy.
- Excellent problem-solving skills to detect changes in circumstances or events and ensure clients satisfaction.
- Must remain calm and work effectively in high-pressure and/or busy situations.
- Ability to promote effective communication between the client service staff, doctors and technical staff.
- Strong written and verbal communications skills and exceptional consciousness of non-verbal language.
- Demonstrated professionalism in all interactions and transactions.
Physical Requirements:
This is an emergency hospital in which you may remain standing on your feet for up to 6 hours at a time and may require stooping, kneeling, reaching, lifting, and carrying objects throughout your shift. You may be required to lift or move up to 25 lbs. throughout the course of the work shift
Benefits:
Benefits start on first day. Full-time benefits include health with an optional 100% employer-paid plan, dental, vision, generous discounts on pet services, disability, and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.
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