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Front Desk Representative

2 months ago

Winchester, Massachusetts, United States CSM Corporation Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at CSM Corporation. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and exceeding guest expectations.

Key Responsibilities
  • Anticipate and respond to guest needs in a friendly and positive manner
  • Process check-ins and check-outs, verify billing, create reservations, and process special requests
  • Assist guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
  • Work as a team player in meeting guests' needs and actively contribute to the efforts of other departments when necessary
  • Understand and follow the company's guest service recovery program
  • Follow proper selling techniques and ensure strategies are utilized to maximize room revenues
  • Monitor room availability, follow restrictions, and all booking policies and procedures
  • Drive sales and maximize revenue by up-selling rooms and amenities
  • Follow company procedures when handling cash and processing financial transactions
  • Responsible for proper use of all equipment and adhere to cost controls to reduce expenses and waste
  • Produces required volume of work by planning, organizing, and prioritizing work duties
  • Adhere to company general work rules, department procedures, and company policies
  • Attend all required department and hotel meetings
  • Maintain a clean and safe work area in compliance with company, brand, local, state, and federal regulations
  • Follow all company procedures for guest/associate incidents
  • Knowledgeable of hotel emergency procedures
Requirements
  • High school diploma or GED required
  • 1+ years prior guest service experience required, preferably in a hospitality setting
  • Excellent verbal communication skills needed
  • Attention to detail, customer-focused, and the ability to perform job duties in a fast-paced environment
  • Maintains predictable and reliable attendance
  • Ability to lift, push, and pull up to 25 pounds on an occasional basis
  • Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

This is a fantastic opportunity to join a dynamic team and contribute to the success of CSM Corporation. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting role.