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Customer Service Specialist
2 months ago
Founded in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP is a distinguished law firm specializing in collection services and legal representation for governmental entities. Our clientele encompasses school districts, municipalities, counties, hospital districts, appraisal districts, and various other governmental organizations. With a robust presence across Texas and beyond, we are dedicated to serving clients in multiple states.
Position Summary:
At PBFCM, we pride ourselves on maintaining a dynamic and professional work environment. We are currently seeking a full-time member for our Collections Department to support the recovery of overdue fines and fees through diverse communication methods and potential legal preparations.
Key Responsibilities:
- Handle a significant volume of incoming calls
- Initiate outbound calls to account holders
- Document all correspondence in the account management system
- Conduct research to obtain owner contact details as necessary
- Achieve daily, weekly, and monthly performance targets
- Ensure accountability for call quality, attendance, and adherence to scheduled hours
Experience Requirements:
- Previous office experience is preferred
- Background in a law office, collections environment, or tax office is advantageous
- Customer service experience is preferred
Educational Requirements:
- High School diploma or equivalent is required
- Some college education is preferred
Skills and Competencies:
Essential Skills:
- Excellent oral and written communication abilities
- Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook
- Capacity to meet deadlines and manage multiple tasks under pressure
- Strong attention to detail
- Ability to work independently
- High proficiency in multitasking
- Reliability and punctuality
Preferred Skills:
- Strong decision-making capabilities
- Effective conflict resolution skills
- Ability to maintain composure in stressful situations
- Flexibility and teamwork skills to accept coaching and feedback for personal and team growth
Work Environment:
This role involves:
- Extended periods of sitting at a computer
- Frequent use of a headset and telephone communication
- On-the-job training
- Annual performance evaluations
Physical Demands:
While performing the duties of this position, the employee is regularly required to walk, sit, speak, and hear. The employee must be able to stand, use hands to handle or feel, and reach with hands and arms. Occasionally, the employee may need to stoop, kneel, or crouch. Specific vision abilities required for this role include close vision, peripheral vision, depth perception, and the ability to adjust focus.
