GTC Investor Services Specialist
1 week ago
Job Summary
The GTC Investor Services Specialist is responsible for providing exceptional customer service to clients by answering a high volume of incoming calls and handling account maintenance requests.
Key Responsibilities
1. Respond to client inquiries and resolve issues in a timely and professional manner.
2. Maintain accurate and up-to-date client information and account records.
3. Process fee payments and other transactions as required.
4. Collaborate with internal teams to resolve complex issues and provide excellent customer service.
Requirements
High school diploma or equivalent required. 7-11 months of related experience and/or training, or equivalent combination of education and experience.
Skills and Abilities
Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Work Environment
Work is performed in a standard office environment with moderate noise levels.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl.
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