Help Desk Specialist
1 month ago
Job Summary: We are seeking a highly skilled and customer-focused Help Desk Clerk to join our Information Technology team. As a Help Desk Clerk, you will be the primary point of contact for technology-related issues, providing exceptional support and service to our staff and students.
Key Responsibilities:
- Provide technical support and assistance to staff and students via phone, email, and in-person
- Assess and prioritize technical issues, escalating complex problems to senior technicians as needed
- Record and track technical work orders, ensuring accurate and timely resolution
- Develop and maintain a thorough understanding of our technology systems and infrastructure
- Collaborate with other IT teams to resolve technical issues and improve overall service delivery
Requirements:
- High School Diploma or Equivalent
- Two years' experience in a clerical or assistant role, with a focus on customer service and technical support
- Basic software and data entry skills, with the ability to learn and adapt to new technologies
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
Working Conditions: This role requires the ability to sit for prolonged periods, maintain emotional control under stress, and lift up to 40 pounds. Reliable transportation is also required.
Mental Demands/Physical Demands/Environmental Factors: This role requires the ability to maintain emotional control under stress, work in a fast-paced environment, and travel frequently throughout the district and state.
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