IT Help Desk

Please note, this position is located at Schweitzer Mountain Resort in Sandpoint, ID

Year Round

Thanks for your interest in Schweitzer We're a community of passionate ski industry pros who work hard and play even harder at Schweitzer. Our team is consistently recognized as some of the friendliest in the biz, and we've worked diligently to craft a culture of inclusivity, respect, and fun With our master plan as our guide to the future, we're collectively channeling to grow thoughtfully, charting a course of enhancing mountain accessibility and village vibrancy. We look forward to learning more about you and how you can be a part of the Schweitzer difference

PERKS & BENEFITS:

• Free Ikon Pass for all eligible employees
• Additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Employee housing available in Sandpoint area
• Onsite employee childcare available (limited space)
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, food, lodging, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for all eligible employees
• 401k plan with generous employer match
• Paid parental leave of up to 6 weeks for eligible employees
• Discounts available for equipment rentals (based on availability), retail, food, lodging, and more
• Pro-deal pricing on equipment from top outdoor brands
• Bereavement pay
• Employee transportation available
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further education

JOB TITLE / DEPARTMENT: I.T. Help Desk / I.T. Department

POSITION TYPE: Full Time, Year Round

WAGE RANGE: $18-$20

SUPERVISORY: No SUPERVISED BY: I.T. Manager

POSITION SUMMARY: Assist in various I.T. areas with I.T. Manager and I.T. Staff

ESSENTIAL FUNCTONS:

• Manage Help Desk - Troubleshooting user calls and emails.
  
• Troubleshoot multiple workstations, and other hardware.
  
• Troubleshoot multiple Point of Sales systems.
  
• Troubleshoot Wireless Network, Hotspots and Webcams.
  
• Help Provides on-call consulting advice and technical support to all users/clients at Schweitzer regarding specific operational/applications issues.
  

PHYSICAL DEMANDS: May sit/stand/walk up to 8 hours per day, with average of 4 hours. Will lift 10 lbs. frequently, and up to 60 lbs. occasionally. Will bend, squat, kneel, climb, twist and reach above shoulder level frequently. Indoors 75% of the time/Outdoors 25 %.

OTHER RESPONSIBILITIES: Perform additional tasks as requested by Controller, CEO, or other seasonal management staff. Work is normally performed in a typical interior/office work environment. Other duties as assigned.

JOB SPECIFICATIONS:

SKILLS: Some Experience with the following: Windows Operating Systems including Workstations, Outlook, Excel, Word, PowerPoint and Teams. Installation of various computer hardware, miscellaneous network devices, wireless devices and standard network protocols. Troubleshooting user calls and emails.

EDUCATION: High School Diploma

EXPERIENCE: 2 years various I.T. experience.

LICENSE NEEDED: Valid Driver's License insurable by Schweitzer's insurance carrier.

MACHINES OR TOOLS OPERATED: Personal Computer/Laptop, Telephone, FAX, Screw Driver, Cordless Drill, Ladder, Punch Tool, Company Vehicles.

JUDGEMENT / MENTAL COMPLEXITY: High

BENEFITS: Group 1: See Employee Handbook

REVIEW SCHEDULE: This position and the individual filling it will be evaluated once per season.

While this job description is intended to be an accurate reflection of the job requirements, Schweitzer reserves the right to modify, add, remove, or assign other duties as necessary.
IT Help Desk at Schweitzer Mountain Resort summary:

As an IT Help Desk employee at Schweitzer Mountain Resort, I assist users with troubleshooting various I.T. issues, including workstations, point of sales systems, and wireless networks. My role involves managing help desk inquiries and providing on-call technical support to ensure smooth operational workflows. With a strong emphasis on customer service and technical proficiency, I contribute to a positive workplace culture while enhancing the overall skiing experience for staff and guests.

Keywords:

IT help desk, technical support, troubleshooting, customer service, network issues, point of sales systems, workstation management, Schweitzer Mountain Resort, employee benefits, ski industry

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