Customer Engagement Associate
1 week ago
Customer Service Representative
Nursery Supplies, Inc. stands as a premier supplier of sustainable products tailored for the horticultural sector, dedicated to delivering a diverse array of top-notch items alongside outstanding client support. Our mission is to cultivate robust partnerships with our clientele while advancing product innovation and eco-friendly practices.
Position Title: Customer Service Representative
Department: Customer Service
The Customer Service Representative will oversee the management of sales orders within a specified region, encompassing order entry, fulfillment, and the cultivation of customer relationships. This role reports directly to the Customer Service Manager and works in close collaboration with the Regional Sales Manager to guarantee efficient order processing.
Key Responsibilities:
- Process and document new orders received through various channels
- Engage with customers to provide updates on order status and modifications
- Deliver pricing and availability details to clients
- Manage return goods authorizations
- Proactively connect with customers to ensure their satisfaction
- Maintain precise customer and sales records
- Respond swiftly to customer inquiries and resolve any issues
- Comply with company protocols and guidelines
Essential Qualifications:
A minimum of five years of experience in customer service
Strong organizational abilities and multitasking skills
Proficiency in Microsoft Office or equivalent software
Exceptional written and verbal communication skills
Preferred Qualifications:
Experience with ERP systems, such as JD Edwards
Willingness to learn and adapt to new methodologies
Educational Background:
A Bachelor's Degree is preferred
Physical Requirements:
Capability to lift up to 15 pounds
Nursery Supplies, Inc. is committed to fostering diversity and equal opportunity within the workplace. We welcome applications from qualified individuals of all backgrounds and do not discriminate based on any protected status.
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