Customer Engagement Associate

1 week ago


Kissimmee, Florida, United States Nursery Supplies Full time

Customer Service Representative

Nursery Supplies, Inc. stands as a premier supplier of sustainable products tailored for the horticultural sector, dedicated to delivering a diverse array of top-notch items alongside outstanding client support. Our mission is to cultivate robust partnerships with our clientele while advancing product innovation and eco-friendly practices.

Position Title: Customer Service Representative

Department: Customer Service

The Customer Service Representative will oversee the management of sales orders within a specified region, encompassing order entry, fulfillment, and the cultivation of customer relationships. This role reports directly to the Customer Service Manager and works in close collaboration with the Regional Sales Manager to guarantee efficient order processing.

Key Responsibilities:

  • Process and document new orders received through various channels
  • Engage with customers to provide updates on order status and modifications
  • Deliver pricing and availability details to clients
  • Manage return goods authorizations
  • Proactively connect with customers to ensure their satisfaction
  • Maintain precise customer and sales records
  • Respond swiftly to customer inquiries and resolve any issues
  • Comply with company protocols and guidelines

Essential Qualifications:

A minimum of five years of experience in customer service

Strong organizational abilities and multitasking skills

Proficiency in Microsoft Office or equivalent software

Exceptional written and verbal communication skills

Preferred Qualifications:

Experience with ERP systems, such as JD Edwards

Willingness to learn and adapt to new methodologies

Educational Background:

A Bachelor's Degree is preferred

Physical Requirements:

Capability to lift up to 15 pounds

Nursery Supplies, Inc. is committed to fostering diversity and equal opportunity within the workplace. We welcome applications from qualified individuals of all backgrounds and do not discriminate based on any protected status.



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