Resident Experience Coordinator

3 days ago


Philadelphia, Pennsylvania, United States Post Brothers Full time
Overview:

We are seeking an experienced Multi-Site Concierge to join our team at Post Brothers. As a highly valued customer service team member, you will play a crucial part in delivering exceptional resident experiences across multiple properties.

Your primary responsibilities will include managing front desk operations, such as greeting residents, visitors, and employees; handling concerns and requests on a timely basis; and implementing resident retention programs. You will be assigned to multiple properties per week, all within a 10-mile radius, concentrating on one single property per shift.

Main Responsibilities:
- Manage front desk operations, including greeting residents, visitors, and employees.
- Handle resident concerns and requests on a timely basis or direct them to the proper property management staff member.
- Assist the Leasing/ Property Management Staff implement resident retention programs.
- Assist Property Manager with the distribution of all company or community-issued notices.
- Consistently implement policies of the community.
- Answer all incoming telephone calls with a friendly tone.
- Log every package into the book or system, depending on the system your property uses. All residents must pick up the package at the front desk and must show his or her ID to sign out and obtain the package.
- Maintain all confidential information regarding residents.
- Inform residents to call the maintenance hotline if they have maintenance issues.

Salary Range: $52,000 - $62,000 per year

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