Service Experience Coordinator

3 weeks ago


Philadelphia, Pennsylvania, United States JACKMONT HOSPITALITY INC Full time

Job Description: Service Experience Coordinator

Estimated Salary: $45,000 - $60,000 per year

At TGI FRIDAYS, we are dedicated to delivering an exceptional Guest experience. As a Service Experience Coordinator, you will play a critical role in ensuring that every Guest feels welcome and valued.

Key Responsibilities:

  1. Develop and maintain a deep understanding of our brand's service standards
  2. Create a warm and inviting atmosphere for Guests upon arrival
  3. Effectively manage Guest wait times and communicate clearly about estimated wait periods
  4. Collaborate with the service team to ensure seamless transitions between courses
  5. Tend to special Guest needs and requests, fostering a culture of exceptional service
  6. Stay up-to-date on menu offerings and promotions to provide informed recommendations to Guests

Requirements:

  • Previous experience in a hospitality or service industry role
  • Excellent communication and interpersonal skills
  • Ability to multitask and work effectively in a fast-paced environment


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