Service Experience Coordinator
3 weeks ago
Job Description: Service Experience Coordinator
Estimated Salary: $45,000 - $60,000 per year
At TGI FRIDAYS, we are dedicated to delivering an exceptional Guest experience. As a Service Experience Coordinator, you will play a critical role in ensuring that every Guest feels welcome and valued.
Key Responsibilities:
- Develop and maintain a deep understanding of our brand's service standards
- Create a warm and inviting atmosphere for Guests upon arrival
- Effectively manage Guest wait times and communicate clearly about estimated wait periods
- Collaborate with the service team to ensure seamless transitions between courses
- Tend to special Guest needs and requests, fostering a culture of exceptional service
- Stay up-to-date on menu offerings and promotions to provide informed recommendations to Guests
Requirements:
- Previous experience in a hospitality or service industry role
- Excellent communication and interpersonal skills
- Ability to multitask and work effectively in a fast-paced environment
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