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Sales Lead Coordinator

4 weeks ago

Fort Worth, Texas, United States One Hour Air Conditioning and Heating Full time
Job Title: Sales Lead Coordinator

At One Hour Air Conditioning and Heating, we are seeking a highly motivated and organized Sales Lead Coordinator to join our team. As a Sales Lead Coordinator, you will be responsible for taking incoming customer inquiries, providing sales support, and driving marketing efforts to ensure the success of our sales teams.

Key Responsibilities:
  • Take inbound calls from potential and current clients regarding sales inquiries and convert interest into scheduled leads
  • Educate homeowners on products and service offerings, making recommendations based on their needs
  • Follow up with customers after proposals have been provided to answer outstanding questions and schedule additional sales visits or convert proposals into sold work
  • Assist customers by responding to emails and walking them through our website
  • Proactively drive marketing efforts to ensure each Home Comfort Advisor receives at least 2 leads per day
  • Ensure direct mail and newspaper campaigns are correctly produced and distributed on time
  • Communicate all lead production and marketing needs to the Sales Manager
  • Conduct follow-up calls to clients who recently had service/maintenance performed to generate additional sales leads
  • Provide daily report of sales and lead information to Administration Manager
  • Participate in all company-sponsored training classes
Requirements:
  • 3-5 years of previous customer service experience
  • 1-2 years of previous telephone lead generation experience
  • Strong negotiation skills and the ability to communicate clearly in a positive, nurturing manner
  • Ability to explain complex topics clearly and concisely
  • Strong relationship building and active listening skills, customer-focused and disciplined
  • Computer proficiency to include Microsoft Word and Excel
  • Valid Driver's License and clean driving record
Preferred Qualifications:
  • Advanced Degree in a related field
Work Environment:
  • General Office Setting
  • Extended work hours to include day and/or evening shifts
Physical Requirements:
  • Ability to operate a personal computer and related equipment
  • Ability to sit for long periods of time
  • Must have sufficient auditory functioning and visual acuity to operate computer-aided call management hardware, software, and communications equipment
  • Ability to work under stressful conditions and may be exposed to verbal and/or physical confrontations
  • Must be able to work extended hours, nights, and/or weekends as needed
  • Work assignments may be performed with or without reasonable accommodation to a known disability