Sales Lead Coordinator

4 weeks ago


Fort Worth, Texas, United States One Hour Air Conditioning and Heating Full time
Job Summary

We are seeking a highly motivated and organized Sales Lead Coordinator to join our team at One Hour Air Conditioning and Heating. As a Sales Lead Coordinator, you will be responsible for taking incoming customer inquiries, providing feedback, documentation, and information to facilitate team activity, and working closely with sales teams to maximize performance.

Key Responsibilities:
  • Take inbound calls from potential and current clients regarding inquiries related to sales products and convert 90% of interest calls into scheduled leads.
  • Educate homeowners on products and service offerings and make recommendations based on their needs.
  • Follow up with customers after proposals have been provided to answer any outstanding questions and schedule additional sales visits or convert proposal into sold work.
  • Assist customers by responding to emails and walking them through our website.
  • Proactively drive marketing efforts to ensure each Home Comfort Advisor receives at least 2 leads per day.
  • Ensure direct mail and newspaper campaigns are correctly produced and distributed on time.
  • Communicate all lead production and marketing needs to the Sales Manager.
  • Conduct follow-up calls to clients who recently had service/maintenance performed to generate additional sales leads.
  • Provide daily report of sales and lead information to Administration Manager.
  • Participate in all company-sponsored training classes.
Requirements:
  • 3-5 years of previous customer service experience.
  • 1-2 years of previous telephone lead generation experience.
  • Strong negotiation skills and the ability to communicate clearly in a positive, nurturing manner.
  • Ability to explain complex topics clearly and concisely.
  • Strong relationship building and active listening skills, customer-focused and disciplined.
  • Computer proficiency to include Microsoft Word and Excel.
  • Valid Driver's License and clean driving record.
Preferred Qualifications:
  • Advanced Degree in a related field.
Work Environment:
  • General Office Setting.
  • Extended work hours to include day and/or evening shifts.

We are an Equal Opportunity Employer and welcome applications from diverse candidates.



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