Service Coordinator

1 month ago


Los Angeles, California, United States Ace Industries, Inc. Full time
Job Summary

Ace Industries, Inc. is seeking a highly organized and detail-oriented Service Coordinator to join our team. The successful candidate will be responsible for managing all personnel and administrative aspects of our overhead crane service work.

The Service Coordinator will be the primary point of contact for customers, dispatching technicians, and ensuring timely completion of service requests. The ideal candidate will possess excellent communication skills, be able to work independently, and have a strong understanding of computer applications such as Excel and Windows.

Key Responsibilities:

  • Collaborate with Ace technicians and other team members on customer work requests
  • Evaluate and make recommendations regarding required repairs or inspections
  • Maintain rapport with customers by examining work requests, identifying solutions, suggesting improved methods and techniques
  • Builds and maintains customer confidence by maintaining good response times, informing customer of problems, and completing work in a timely manner
  • Review reports for grammar errors, regulation accuracy, and other crucial info
  • Research inspections via computer application and renew recurring inspections
  • Confirm completion of service work and invoice jobs
  • Perform HR, safety and fleet administration duties
  • Maintain professional presentation, timeliness, appearance, and organization in all areas

Requirements:

  • Ability to work under pressure and deadlines
  • Ability to work independently
  • Ability to analyze information and problem solve
  • Excellent communication skills
  • Excellent customer service
  • Understanding of computer applications such as excel and windows
  • Excellent computer skills
  • Quality and results driven
  • Safety oriented
  • Team player

Work Environment:

Ace Industries, Inc. is a dynamic and growing company with a strong commitment to customer satisfaction. The Service Coordinator will work in a fast-paced office environment with a team of experienced professionals.

Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and supportive work environment


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