Customer Support Coordinator
4 weeks ago
We are seeking a highly motivated and empathetic Customer Support Coordinator to join our Electrum team. As a Customer Support Coordinator, you will be the first point of contact for our valued customers, providing exceptional service via phone, email, and live chat. Your ability to troubleshoot issues, answer questions, and build rapport with customers will be key to ensuring their satisfaction and loyalty.
Key Responsibilities:- Provide prompt and effective customer support: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot technical and non-technical issues: Investigate and resolve customer problems related to our products, services, or website.
- Document customer interactions: Maintain accurate records of all customer communications and interactions in our CRM system.
- Escalate complex issues: Identify and escalate issues that require further attention to the appropriate team or department.
- Collaborate with other departments: Work closely with other teams, such as sales, marketing, and product development, to ensure customer needs are met.
- Stay up-to-date on product knowledge: Maintain a comprehensive understanding of Electrum's products and services.
- Contribute to a positive team environment: Foster a culture of teamwork, collaboration, and continuous improvement within the customer service team.
- Excellent communication skills: Ability to communicate clearly and effectively, both verbally and in writing.
- Strong problem-solving skills: Ability to analyze problems, identify solutions, and implement them effectively.
- Exceptional customer service skills: Ability to build rapport with customers, empathize with their concerns, and exceed their expectations.
- Proficiency in using CRM software: Experience with customer relationship management (CRM) tools is preferred.
- Technical aptitude: Basic understanding of electrical concepts and terminology is a plus.
Electrum is on a mission to empower communities through transparency and choice on the benefits of electrification and renewable energy. We believe that at the intersection of our team and our mission, we provide the best customer experience in the industry.
We're the trusted marketplace for some of the largest and most progressive utility companies in the country, and for consumer brands like LG. Our footing in the industry is strong, and we're looking for talented people to help facilitate the next phase of our growth.
At Electrum, we believe that the diversity of thoughts and backgrounds will cover our blind spots, will make us more innovative, and consequently will give us an advantage. We're a proud equal opportunity employer (EOE) and are committed to building an inclusive culture that empowers every individual regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, sexual orientation, creative self-expression, age, marital status, disability, gender identity, gender expression, veteran status, disability, genetic information, or political views.
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