Homeless Services Coordinator
3 weeks ago
The System Navigator will perform professional case management services and linkage for homeless consumers, assisting them in understanding and developing solutions to problems that lead to and result from homelessness.
Key Responsibilities- Provide program coordination and system navigation activities to attach individuals to the Coordinated Entry System.
- Assist in the coordination of pre-screenings, VI-SPDAT completions, scheduling assessments, referrals, and linkages.
- Record keeping and other related work as required.
- Case Manager shall assist clients in obtaining additional services needed, including identification, mainstream benefits, housing linkages, substance abuse and mental health services, employment services, vocational services, education, legal services, credit counseling, money management, tenancy education, landlord relations, life skills training, family reunification, etc.
- Complete a CES survey packet with all homeless clients who have not previously been administered the survey packet or update the CES survey for those clients who have undergone significant life changes.
- Perform follow-up contact with clients in interim housing.
- Collect data and enter information into information systems and HMIS.
- Assist with addressing HMIS data errors if any.
- Provide crisis intervention (Triage) and support, including meals, hygiene, clothing, crisis housing.
- Conduct pre-screening eligibility interviews and internal referrals as needed.
- Maintain communication and work with the building security team.
- Assist in preparing reports in accordance with funding requirements.
- Attend all mandatory program and division meetings and trainings, as assigned by his/her supervisor and division director.
- Conduct Problem Solving assessments and process Problem Solving requests for eligible clients.
- Assist with program outreach efforts to clients and the community.
- Assist with preparation for meetings and trainings and other group sessions as assigned by the Program Manager, Associate Director, or Division Director.
- Maintain appropriate boundaries and adhere to SSG's Code of Ethics and HOPICS Core Values.
- Represent the Agency in a professional manner at meetings and community events.
- More than one year of case management experience.
- Basic knowledge of HMIS, Microsoft Word, Excel, and Internet.
- If in recovery, a minimum of three (3) years of being drug and alcohol free is required.
- Knowledge of basic filing structure, ability to organize and manage multiple priorities.
- Valid California Driver's License and Car Insurance.
- Ability to do concise documentation and effectively communicate in written and verbal form.
- Experience working with homeless families and the ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
- Attention to detail and punctuality are required.
- Bilingual English/Spanish required.
- Neat and professional appearance.
- TB test, CPR, and First Aid certification required.
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