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Front Desk Representative

2 months ago

Jackson Wyoming, United States The Yarrow Group Full time

{"Job Title": "Front Desk Agent", "Job Overview": "Provide exceptional guest service and ensure a positive experience for all visitors to The Yarrow Group hotels.", "Essential Job Functions": [{"Function 1": "Greet guests with a warm welcome and provide accurate information about hotel amenities and services.", "Function 2": "Process guest registrations, handle cash and credit transactions, and maintain accurate records.", "Function 3": "Respond to guest inquiries and resolve any issues in a professional and courteous manner.", "Function 4": "Maintain a clean and organized front desk area, and ensure that all necessary supplies are available.", "Function 5": "Collaborate with other hotel staff to ensure seamless guest service and resolve any issues that may arise.", "Function 6": "Maintain a positive and professional attitude, even in challenging situations.", "Function 7": "Adhere to hotel policies and procedures, and maintain confidentiality when handling guest information.", "Function 8": "Perform other job-related duties as assigned by management.", "Requirements": [{"Skill 1": "Excellent communication and interpersonal skills.", "Skill 2": "Ability to work in a fast-paced environment and multitask.", "Skill 3": "Basic math skills and accuracy with handling cash and credit transactions.", "Skill 4": "Ability to maintain a positive and professional attitude, even in challenging situations.", "Skill 5": "Basic computer skills and ability to learn new software.", "Skill 6": "Ability to work a variety of shifts, including evenings, weekends, and holidays.", "Skill 7": "Ability to lift up to 25 pounds and stand for long periods of time.", "Skill 8": "Ability to maintain confidentiality when handling guest information.", "Performance Standards": [{"Standard 1": "Provide exceptional guest service and ensure a positive experience for all visitors to The Yarrow Group hotels.", "Standard 2": "Maintain a clean and organized front desk area, and ensure that all necessary supplies are available.", "Standard 3": "Respond to guest inquiries and resolve any issues in a professional and courteous manner.", "Standard 4": "Collaborate with other hotel staff to ensure seamless guest service and resolve any issues that may arise.", "Standard 5": "Maintain a positive and professional attitude, even in challenging situations.", "Standard 6": "Adhere to hotel policies and procedures, and maintain confidentiality when handling guest information.", "Standard 7": "Perform other job-related duties as assigned by management.", "Benefits": [{"Benefit 1": "Health, dental, and vision insurance.", "Benefit 2": "401(k) retirement plan.", "Benefit 3": "Life insurance.", "Benefit 4": "Paid time off.", "Benefit 5": "Short-term and long-term disability insurance.", "Benefit 6": "Training and development opportunities.", "Benefit 7": "Wellness resources.", "Note": "This job description is subject to change at any time, and is not a contract.", "Disclaimer": "The Yarrow Group is an equal opportunity employer.", "Contact Information": "[insert contact information]"}]