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5 days ago
We are seeking a highly skilled Technical Product Support Specialist to join our team at Plasma-Therm. As a key member of our systems engineering group, you will be responsible for developing and releasing installation and setup procedures, as well as providing engineering lab, alpha, and beta site support.
Key Responsibilities- Installation and Support: Install, commission, and maintain products at customer sites, performing modifications or retrofits as needed.
- Product Development: Act as a system-level expert focused on product support for new product development, demonstrating depth of expertise in Plasma Etch specialized discipline or field.
- Alpha/Beta Site Support: Provide support for installation, operation, calibration, service, and testing of new hardware, software, or processes on customer tools.
- Hardware Performance: Responsible for product hardware performance at specific customer sites, providing third-level escalation for hardware and software issues.
- Training and Knowledge Transfer: Conduct on-site training for early learning shipments and new product introductions, enhancing local team product technical knowledge by frequent knowledge transfer from the MDS BU to the field customers.
- Process Improvement: Recommend and implement best practices to improve products, processes, or services.
- Leadership: Lead functional teams or projects with minimal resource requirements, risk, and/or complexity, exercising sophisticated analytical thought to identify innovative solutions.
- Education: B.S. in Mechanical or Electrical Engineering.
- Experience: 5+ years of experience in semiconductor or similar capital equipment product development, with 5+ years of vacuum equipment experience.
- Skills: Ability to read and interpret technical journals and reports, ability to support customers, ability to compile reports and compose routine correspondence, ability to communicate effectively with customers, and ability to travel (more than 50%) to customer and/or vendor sites.
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