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Technical Support Specialist
2 months ago
Join Taos Mountain, LLC, a global leader in cloud and DevOps, as a Technical Support Specialist. We are seeking a skilled professional to provide technical support to our clients, including problem determination, resolution, and troubleshooting level 2 escalations from end users and End User Services (EUS).
Key Responsibilities:- Provide technical support to Taos clients via online helpdesk ticketing system, telephone, and remote support tools to diagnose technical issues related to PC operating systems, applications, network, and peripherals.
- Assist customers with MAC OS and other technical issues, ensuring timely and effective resolution.
- Manage high severity and priority incidents from identification to resolution, documenting all incidents, outages, status, and resolutions in problem management tool.
- Proactively utilize IT resources to remain current with technology used in the company IT environment.
- Experience using Active Directory to setup new / manage existing users, create and manage distribution lists, security groups, Object Units, and administrate user permissions in AD.
- Experience in using and managing tickets in the Jira ticketing system, resolving and tracking incidents with network, servers, PC operating systems, applications, and peripherals.
- Strong professional communication skills, requiring constant communication and collaboration with the client and management teams and other internal/external IT resources to identify problems and restore services.
- At least 1 year of experience in an IT Helpdesk environment or relevant work experience.
- At least 1 year of experience in IT support for REMOTE users, performing security administration functions for user access, data access, and remote access.
- Associate degree or technical school specializing in Information Technology (comparable combination of experience and high school diploma/equivalent also considered).
- CompTIA A Hardware/Software, Sec Certification a plus.
- Competitive salary and excellent benefits package.
- Medical and dental insurance, 401k, paid vacation, sick time, and holiday pay.
- Loads of free training (Puppet, Chef, Nagios, LAMP Stack, PMP, ITIL, Python, etc.).
Taos Mountain, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.
Veterans are encouraged to apply. E-Verify Participant: This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
