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Technical Support Specialist

2 months ago

Boise, Idaho, United States Rand 3D Full time
Job Title: Technical Support Specialist - Architecture and Engineering

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support and solutions to our clients related to Autodesk architecture and construction software in a Microsoft environment.

Responsibilities:
  • Troubleshoot and resolve client issues related to Autodesk software installations, licensing, and product functionality.
  • Document support cases in Salesforce and develop company intellectual property, such as blogs and white papers.
  • Develop strong interpersonal relationships with external and internal clients.
  • Work closely with the Technical and Sales teams to recommend solutions related to the AEC industries.
  • Adhere to the highest business ethics to maintain IMAGINiT's respected image.
Requirements:
  • 3+ years of work experience with Autodesk architecture and construction software.
  • 3+ years of support experience with Autodesk architecture and construction software or relevant experience.
  • Knowledge of Autodesk architecture and construction design processes.
  • Business Process Automation experience preferred.
  • Relevant work experience within a Microsoft environment.
  • Experience with a CRM would be a plus.
  • Demonstrated strong interpersonal communication, presentation, organization, and self-discipline.
  • Initiative, with strong analytical and problem-solving skills.
  • Strong business acumen, high energy, self-motivated, and able to work under pressure.
  • Ability to work independently and manage multiple priorities.
  • Bachelor's or Associates degree and/or equivalent experience.
About Us:

IMAGINiT Technologies, a division of Rand Worldwide, advances the way engineers and architects use 3D technology to design, develop, and manage complex engineering projects. We are committed to providing reasonable accommodations for persons with disabilities and celebrate employment equality and diversity.

We reward our technical teams' contributions with a competitive base salary, incentive plan, and comprehensive benefits package. Visit us at www.imaginit.com for more information.