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Client Support Specialist
2 months ago
We are in search of a friendly and approachable client support specialist to join our dynamic team. In this role, you will engage with diverse individuals, resolve challenging inquiries, and enhance the overall customer experience. We encourage candidates who are eager for career advancement, thrive in a supportive atmosphere, and are excited to contribute.
Salary Range:$40,000 - $60,000 annually
Key Responsibilities:- Utilize customer interaction scripts to navigate complex scenarios and escalate to a supervisor when needed.
- Manage customer accounts and ensure timely updates with new information.
- Respond to incoming customer inquiries regarding products, services, general information, and concerns.
- Document customer interactions and follow up to assess their satisfaction with our services.
- Recognize recurring customer challenges and communicate them to the team.
- Generate over 15 quality leads for the sales department.
- Achieve established sales goals.
- Prepare for NMLS certification.
- Proven experience in a customer-focused environment.
- High school diploma, G.E.D., or equivalent qualification.
- Exhibit strong communication, active listening, and interpersonal skills.
Become a part of our family at Summit Lending.
At Summit Lending, we pride ourselves on being more than just a workplace; we are a community that values and supports each member.
Our Core Values are the Foundation of Our Organization:
"Experience is Everything": We are dedicated to providing outstanding service to every client.
"Relationships, Not Transactions": We focus on cultivating enduring relationships with clients and colleagues.
"Get Better Every Day": We are committed to ongoing improvement.
"Own The Moment": We embrace opportunities and take accountability for our actions.
"It's All About People": We recognize the importance of every individual we engage with.
If you seek more than just employment, but a nurturing environment where you can develop, feel supported, and belong to a family, Summit Lending is your ideal destination. Join us and become part of something meaningful.
