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Bilingual Member Support Specialist
2 months ago
Verda Healthcare, Inc. is seeking a dedicated Bilingual Member Support Specialist to enhance our member experience. This role is essential in providing exceptional service to our members, ensuring their inquiries and concerns are addressed effectively.
Key Responsibilities:
- Deliver outstanding customer service by assisting members with their questions and issues related to enrollment, claims, and benefits.
- Educate members, their families, and healthcare providers about the various benefits and options available through Verda Healthcare.
- Respond promptly to member inquiries through various communication channels, ensuring clarity and understanding.
- Follow up with members to resolve issues, providing solutions and escalating matters to management when necessary.
- Maintain high standards of performance in quality, productivity, and attendance.
- Document member interactions accurately and maintain compliance with all regulatory requirements.
- Collaborate with other departments to enhance member satisfaction and retention.
Qualifications:
- High School diploma or equivalent.
- Bilingual proficiency in English and Vietnamese.
- 1-2 years of experience in a call center or customer service environment.
- Familiarity with Medicare benefits and healthcare services is preferred.
- Strong communication skills and a professional demeanor.
- Ability to manage a high volume of calls while delivering excellent service.
Benefits:
- 401(k) plan
- Health, dental, and vision insurance
- Opportunities for career advancement
- Paid time off
- Training and development programs
Join Verda Healthcare, Inc. and be part of a team that is committed to transforming healthcare for our members. We value diversity and are dedicated to fostering an inclusive environment.
