Hotel Front Desk Operations Manager
4 weeks ago
We are seeking a highly motivated and experienced Front Desk Manager to lead our front desk team at our Wyndham property in Warner Robins. The ideal candidate will have a strong background in hotel front desk operations and management, with a proven track record of success in leading teams and driving results.
Key Responsibilities- Lead and train front desk staff to ensure excellent customer service and high-quality performance
- Develop and implement effective front desk operations and procedures to drive efficiency and productivity
- Collaborate with other departments, including Housekeeping and Maintenance, to ensure seamless operations and excellent guest experience
- Manage front desk staff schedules, including shifts and time-off requests
- Monitor and analyze front desk performance metrics, including guest satisfaction and operational efficiency
- Implement and enforce hotel policies and procedures, including cash-handling and credit policies
- Ensure front desk staff are dressed appropriately for all shifts and maintain a clean and organized front desk area
- Operate all aspects of the Front Desk computer system, including software maintenance and report generation
- Ensure employees are attentive, friendly, helpful, and courteous to all guests, managers, and other employees
- Monitor and respond to guest feedback and concerns in a timely and professional manner
- Perform other duties as requested by management
- Minimum 2 years of hotel front desk experience, with at least 1 year in a managerial capacity
- Strong knowledge of hotel operations and management principles
- Excellent leadership and communication skills
- Ability to work effectively in a fast-paced environment and prioritize multiple tasks and responsibilities
- Availability to work all shifts, including nights, weekends, and holidays
- Reliable transportation and a valid driver's license
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