Service Manager
3 weeks ago
As a Field Service Manager at Tech-24, you will be responsible for overseeing the day-to-day operations of our field service technicians. This role requires strong leadership and technical skills to manage customer expectations and ensure quality of work.
Key Responsibilities:
- Manage customer relationships and special projects
- Lead and develop a team of field service technicians and office support staff
- Collaborate with the dispatcher to optimize technician schedules and maintain open communication
- Evaluate technician performance and provide coaching and feedback
- Assist with the development of technician skills and hiring additional staff as needed
- Review and approve time-sheets for hourly employees
Requirements:
- Proven management experience in a technical field
- Excellent computer skills and knowledge of Microsoft Office
- Strong written and verbal communication skills
- Valid driver's license and clean driving record
Benefits:
- Company-provided uniforms, phone, vehicle, and gas card
- Medical, vision, and dental insurance, as well as short-term disability plans
- Company-paid long-term disability and life insurance
- Paid time off and holidays
- 401(k) retirement savings plan with company match and immediate vesting
Tech-24 is an Equal Opportunity Employer.
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