Restaurant Operations Manager
1 week ago
Job Summary:
The Shift Leader is a key member of the Krystal restaurant team, supporting the store management team in daily operations to achieve the Brand Vision, Mission, and Promise. This role involves ensuring compliance with company standards in all areas, including product preparation and delivery, customer service, facilities maintenance, and financial accountability.
Key Responsibilities:
- Assist the management team in building high-performing employees through training, retention, and recognition.
- Partner with the management team to execute the Performance Management process, ensuring employees are set up for success and held accountable.
- Drive a customer-focused culture by resolving customer issues and training employees to meet or exceed customer service standards.
- Ensure food safety standards are met through direct observation during shifts.
- Execute cash, security, inventory, labor, and food control procedures during shifts and identify areas for improvement.
Requirements:
- Must be at least 21 years of age.
- Servsafe certification required.
- High School Diploma or GED preferred with one or more years of restaurant experience.
- Proficient knowledge of Microsoft Office software applications.
- Ability to work a flexible schedule, including days, nights, overnights, and weekends.
Knowledge and Skills:
- Customer-focused, recognizing the guest as the primary focus and acting accordingly.
- Initiative, taking action without being asked or required to.
- Action-oriented, consistently maintaining high levels of activity or productivity.
- Team player, encouraging cooperation to accomplish team goals.
Physical Demands:
- Ability to lift up to 70 pounds of force frequently to move objects.
- Ability to carry products/boxes and miscellaneous items weighing no more than 70 pounds.
- Consistently handles product preparation.
- Ability to kneel and follow proper lifting procedures.
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