Hotel Night Audit Associate

3 weeks ago


Warner Robins, Georgia, United States Wyndham Property Full time

Job Title: Hotel Night Audit Associate

Job Summary: We are seeking a highly skilled and experienced Hotel Night Audit Associate to join our team at Wyndham Property. As a Night Auditor, you will be responsible for processing guest registrations, handling guest issues, and maintaining room status inventory.

Responsibilities:

  • Process guest registrations, including collecting payments and deposits
  • Handle any guest issues to provide the best guest service satisfaction
  • Front desk staff works cohesively with maintenance and housekeeping staff/supervisors
  • Able to communicate with the general manager to resolve any payment or guest room issues
  • Respond to guest needs, special requests, and complaints and alert the appropriate manager as needed
  • Perform nightly duties including running night reports
  • Maintain room status inventory of clean/dirty vacant rooms
  • Communicate all pertinent shift information to the changing shift and the general manager
  • Able to keep track of out-of-order rooms and follow up with maintenance on any repair issues
  • Maintain and clean lobby and bathrooms as needed

Qualifications:

  • Must have at least 2 years of hotel front desk experience
  • Must have a high school diploma or equivalent
  • Must have your own reliable transportation
  • Must be professional and able to handle guest situations as needed
  • Must be computer literate/Synexis experience a plus
  • Must be able to operate basic office machines, i.e. copier, fax, scanner, printer
  • Must display good organizational and time management skills
  • Must have excellent communication and interpersonal skills with the ability to handle guest situations with problem resolution
  • Must be able to stand for long periods of time


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