Technical Support Representative
2 weeks ago
Position: Customer Support Specialist
S2Technologies is seeking qualified candidates for the role of Customer Support Specialist. In this capacity, you will be responsible for delivering helpdesk, system, and network operations support within a 24/7 Network Operations Center (NOC) environment. This role entails monitoring, Tier-I and Tier-II diagnostic support, and escalation of operational challenges, including triage and information gathering for support resources and establishing effective communication.
Key Responsibilities:
- Provide assistance in troubleshooting hardware and software issues.
- Monitor network capabilities and performance using diagnostic tools and create trouble tickets for observed issues.
- Document all customer interactions through an online ticketing system, ensuring detailed records of reported issues and their history.
- Support personnel in the field with real-time troubleshooting via various communication methods.
- Adhere to the organization's Standard Operating Procedures (SOP) and site-specific policies.
- Deliver Tier 0/1 Helpdesk support for multiple systems and Tier 2 support for specialized systems.
- Work effectively in a fast-paced environment, collaborating with diverse teams.
Qualifications:
- 1-2 years of experience in Helpdesk Support.
- Basic knowledge of networking concepts and Windows Operating Systems.
- Ability to maintain composure while resolving issues with clients.
Security Clearance:
- Secret Clearance Required
Work Environment:
- Shift work in a 24/365 Helpdesk setting.
S2Technologies is an equal-opportunity employer committed to fostering an inclusive environment for all employees. We celebrate diversity and encourage applications from all qualified individuals.
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