Volunteer Program Coordinator

2 weeks ago


New York, New York, United States Women In Need, Inc. Full time
Job Summary

We are seeking a highly motivated and organized Volunteer Program Coordinator to join our team at Women In Need, Inc. The successful candidate will be responsible for the administration and management of volunteer programs, in-kind donations, and other projects in the Volunteer Services Department.

Key Responsibilities
  • Coordinate training, onboarding, and supervision of volunteers; lead virtual & in-person orientation presentations; and support volunteer operations & placements across organization
  • Coordinate all aspects of volunteer programs for Win (e.g., outreach to individual & group volunteers; program design, promotion, flyer creation, & evaluation; coordination with onsite staff & clients; day-of logistics & leadership; and intern scheduling & supervision)
  • Manage relationships with individuals & groups of volunteers (corporate & non-profit) to provide volunteer events for Win shelters and supportive housing programs (virtual and in-person)
  • Foster close relationships with Win Programs, Development, & Operations staff; liaise between clients, onsite staff, and volunteers to provide impactful and fulfilling experiences for everyone
  • Ensure that all volunteer programs and in-kind donations adhere to best practices of TIC (trauma-informed care) and DEI (diversity, equity, & inclusion) as set by the Director & Manager
Requirements
  • Commitment to Win's mission, vision, and values
  • Ability to efficiently handle multiple projects at once and manage competing priorities
  • Excellent oral & written communication skills; excellent people skills & ability to be a team player
  • Excellent math, administrative, organizational, and writing skills; attention to detail
  • Spanish language proficiency preferred
  • Proficiency with MS Office (Word, Excel, PowerPoint and Outlook) & Canva preferred
  • Previous volunteer and/or customer service experience preferred
  • Bachelor's/Associate's degree preferred
  • Must be able to work some evenings and weekends as needed for special events
  • Must be able to manage a high volume of correspondence quickly and professionally
Core Competencies
  • Leading Others: Lead by example, doesn't stay behind the desk, stays visible to staff and clients. Assist with the implementation of initiatives and escalates issues appropriately. Develop knowledge of internal policies and procedures for responding to issues.
  • Facilitating Change: Assist in overcoming resistance to change. Inspire and motivate others. Develop and meet challenging but achievable goals with the clients' well-being in mind.
  • Managing Performance: Monitor performance against predetermined standards set by Win and funders. Share constructive feedback, quickly adjusts to new demands.
  • Applying and Developing Expertise: Take client issues to the appropriate people within the organization to obtain the most accurate information to meet client needs. Apply technical knowledge to solve a range of problems.
  • Collaborating and Communicating: Value the full spectrum of diversity and inclusion for clients and staff.
WIN'S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT

Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law



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