Quality Control Case Review Supervisor
2 weeks ago
City of New York is seeking a highly skilled Quality Control Case Review Supervisor to join our team. As a key member of our Quality Assurance & Fiscal Integrity team, you will be responsible for ensuring the integrity, efficiency, and regulatory compliance of our operations.
Key Responsibilities:- Supervise and provide guidance to Quality Control Case Reviewers assigned to conduct reviews for the Enhanced Quality Assurance System (EQAS) or the State Case Review units.
- Ensure that Case Reviewers assigned to the State Case Review unit evaluate and review all cases found in error status by the New York State Office of Temporary and Disability Assistance (NYSOTDA).
- Review the corrective action memorandums and supporting documentation on State OTDA error findings to assess the accuracy, validity, and integrity of the material.
- Monitor the preparation and submission of detailed correspondence and documentation to be sent to New York State Quality Control regarding disagreements to their error findings.
- Be responsible for the supervision of Non-Cash Assistance (NCA) EQAS SNAP reviews to obtain information on the current financial status and eligibility factors in each case.
- Ensure that QC reviews replicate Federal/State QC methodology and comply with the directives and protocols outlined in the Federal Nutrition Service (FNS) Handbook.
- Research and interpret Federal/State regulations and policies to determine whether City's Procedures have been properly applied and are in compliance with the State.
- Train QC Case Reviewer on these rules and procedures on an ongoing basis to keep current with departmental procedures and Federal, State, and City revisions.
- Ensure subordinate staff attend appropriate training sessions conducted by other State and City offices to improve unit performance.
- Assign and review work of subordinates; when appropriate, return for needed correction, additions, and/or further clarification.
- Maintain internal controls and supervisor case notes for tracking that appropriate follow-up work is completed accurately and within mandated deadlines.
- Be responsible for the review of finalized cases to ensure that QC workbooks are completely documented, SNAP budget computations are accurate, third-party collateral clearances and system matches are processed and documented as required following FNS guidelines.
- Ensure that the eligibility and payment accuracy decisions on cases under review are correct, complete, and recommended corrective actions are in accordance with mandated procedures.
- Supervise the preparation of detailed analysis of error causation, timing, and fiscal impact of specific errors on a case-by-case basis, summarizing error findings to be used in planning corrective actions initiatives.
- Supervise the preparation of detailed narrative summaries on all SNAP payment error findings, detailing the causation, timing, error element, error amount, and fiscal impact of specific errors needed for analysis, error tracking, and development of corrective action initiatives.
- A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty.
- An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience, including one year of the administrative supervisory experience described above.
- A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience, including one year of the administrative supervisory experience described above.
- Education and/or experience equivalent to 1, 2, or 3 above. However, all candidates must possess the one year of administrative or supervisory experience as described above.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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